TruthPoint   Ask. Listen. Get Better.

Improved patient satisfaction and care quality through real-time patient feedback  - Powered by KnowWire

TruthPoint gathers real-time, confidential feedback from patients at the point of care, providing your care team with the information they need to improve patient satisfaction, safety and care quality.  Optional paging of care advocates and daily reports facilitate immediate improvement in patient experience with weekly and monthly trend reports to support rapid cycle process improvements that help address the root cause of service, safety and quality gaps.

Innovative: key component of the 2008 National Medical Group Management Association Healthcare Innovation of the Year award winner
Focused: a critical aid in helping hospitals in their journey from “good to great” patient satisfaction
Flexible: questions defined to support virtually any satisfaction, quality, safety or designation initiative
Effective: HCAHPS would-recommend scores improved from 88% to 98%
Affordable: our turnkey solution requires no IT intervention and costs pennies per survey
Financially Prudent: reduce write-downs due to service issues and improve customer retention

 MOT Screen Sample

Focus on Results,
Not Technology

Because TruthPoint is provided as a hosted, turn-key KnowWire solution, the entire implementation is a snap with little involvement of your IT staff.  Your information is sent when and where it is needed, all configured by you.

TruthPoint Components

Standard and Custom Programs:  Whether you choose from one of our standard patient satisfaction surveys or work with our professional services group to create a unique questionnaire, building and implementing a TruthPoint Program is fast and simple.
Data Collection Device Flexibility:  TruthPoint supports multiple data collection device options.  Because the system runs on Microsoft Windows, you have flexibility to use stand-alone Kiosks, Tablets, or even PDAs for your data collection needs.  Each survey will run on any supported device.
Flexible E-Reports:  Get the data in the hands of your decision makers, fast!  Our reporting options ensure that appropriate personnel have timely access to actionable data.
Real-Time E-Alerts:  Implement immediate pager or e-mail alerts and allow your staff to resolve each patient’s concerns before they leave your facility.

To learn more about TruthPoint, please visit the TruthPoint website or contact us to learn how KnowWire can power solutions like TruthPoint for your organization.

  























































Overview
Dynamic Uses
Health Care
Construction
Hospitality
Capabilities
Value-Added Services


"Patient feedback through TruthPoint has been used by our best department managers to help create a patient-centered environment of care that has resulted in some of the highest patient satisfaction ratings in the nation—and of which I am very proud!”

Deb Brisch-Cramer, CNO
Hudson Hospital

 

TruthPoint Provides
Immediate Results for:
  • Emergency Department
  • Inpatient Services
  • Outpatient Services
  • Surgery Centers
  • Primary Care Clinics
  • Specialty Clinics
  • Pharmacies
  • Medical Imaging
  • Waiting Areas